Terms of Service

These terms cover your use of Service Advisor Academy ("we", "us"). By creating an account you agree to them.

1. What we provide. Online training for automotive service advisors: lessons, flashcards, practice questions, an RO Simulator, AI customer role-play, exams and certificates. The course prepares you for the ASE C1 Service Consultant test. It is not affiliated with or endorsed by ASE, and our certificates are not ASE certification.

2. Accounts. You must give accurate information and keep your login private. A shop owner who buys seats is responsible for the people they invite. One seat is for one person.

3. Billing. Seats are $69 per advisor per month or $690 per advisor per year, plus any applicable tax, billed in advance through our payment processor. Group discounts and add-ons are shown at checkout. Subscriptions renew automatically until cancelled. You can cancel any time; access continues to the end of the paid period. We don't give partial refunds for unused time except where the law requires it.

4. AI role-play. Role-play customers are played by an AI system. Don't enter personal information about real customers into role-plays. AI grades are drafts; a human reviewer approves them before they count. Each seat includes 20 role-plays per month.

5. Certificates. See our Certificates & Cancellation policy for how certificates are earned, verified, renewed and revoked.

6. Acceptable use. Don't share exam questions, use someone else's seat, try to bypass exam rules, scrape the content, or attack the service. We may suspend accounts that do.

7. Content. The course content is ours or licensed to us. You may print counter checklists for use in your own shop.

8. Your data. Our Privacy Policy explains what we collect and how we use it.

9. Disclaimers. The course teaches general industry practice. It is not legal, tax or engineering advice. Follow your shop's policies, the vehicle manufacturer's procedures and the laws where you work. The service is provided "as is" to the extent the law allows.

10. Limitation of liability. To the extent the law allows, our total liability for any claim is limited to what you paid us in the 12 months before the claim.

11. Changes. We may update these terms and will tell account owners by email before material changes take effect.

12. Contact. Questions about these terms: contact the program owner through the support address on your invoice.